Shipping Policy

Thank you for shopping with ROBERT ALAN LLC! We strive to provide you with the best shopping experience and ensure that your order reaches you in a timely and secure manner. Please read our shipping policy below for more details:

1. Shipping Methods We offer a variety of reliable shipping options to meet your needs. Depending on your location, you can choose from the following carriers:

• USPS (United States Postal Service)
• FedEx
• UPS
• DHL
• And other trusted carriers

2. Processing Time Orders are typically processed within 1-2 business days of receipt. Please note that processing time may vary during peak seasons or if additional verification is required. We will notify you if there is any delay in processing your order.

3. Shipping Costs Shipping costs are calculated based on the weight and destination of your order. The exact shipping charges will be displayed at checkout before you complete your purchase. We offer various shipping options to fit your needs and budget, including expedited shipping for faster delivery.

4. Delivery Time Delivery times vary depending on your chosen shipping method and location. Estimated delivery times are as follows:

• Standard Shipping: 5-7 business days (depending on the destination)
• Expedited Shipping: 2-3 business days (depending on the destination)
• International Shipping: Varies by destination; typically 7-14 business days

Please note that delivery times are estimates and may be affected by factors such as weather, holidays, and carrier delays.

5. Order Tracking Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment directly on the carrier’s website.

6. International Shipping We offer international shipping to select countries. International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer. Please check with your local customs office for more information on these additional charges before placing an order.

7. Shipping Restrictions At this time, we do not ship to P.O. boxes or APO/FPO addresses. Please ensure that you provide a valid residential or commercial address for shipping.

8. Lost or Damaged Packages If your package is lost, damaged, or delayed, please contact our customer service team at service@mrbssubs.com. We will assist you in filing a claim with the carrier and help resolve any issues.